Refund Policy

Returns

Items may be returned within 30 days from the order date or 14 days from the confirmed delivery date (whichever occurs first), unless a longer return period is required by applicable law.

To be eligible for a return, items must be unused, in original condition, and in their original packaging. Items that show signs of wear, damage, or alteration may not qualify for a refund, exchange, or store credit.

Return shipping costs are the responsibility of the customer unless otherwise required by law.

Cancellations

Orders are processed quickly to ensure fast delivery. Therefore, cancellations or modifications are generally not possible once an order has been placed.

If you believe you qualify for an exception, please contact us within 12 hours of placing your order at:

soulonaclothing@gmail.com

While we will do our best to assist, we cannot guarantee cancellation once the fulfillment process has started.

Refund Eligibility

Refunds are typically granted only for items that are defective, damaged, or affected by a manufacturing error.

Any issues must be reported within 72 hours of delivery confirmation, including clear photo evidence of the defect or damage.

Upon review and approval, we may, at our discretion:

• Issue a refund (excluding original shipping costs), or
• Send a replacement item at no additional charge.

We reserve the right to request the return of the defective item before issuing a refund or replacement.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund (unless required by applicable law):

• Shipping and handling fees
• Discounted or promotional items
• Gift cards or digital products
• Perishable goods
• Health, personal care, intimate, or sanitary products
• Hazardous materials or flammable goods

Partial Refunds

Partial refunds may be granted for items that:

• Are returned in a condition different from original (not due to our error)
• Are returned after the eligible return window

Shipping Costs

Shipping and handling fees are non-refundable once the order has been processed.

If a return is approved, return shipping costs may be deducted from the refund amount.

For free shipping promotions, customers acknowledge that the original outbound shipping cost is non-refundable.

Late or Missing Refunds

Refund processing times may vary depending on your financial institution. Please allow 5–7 business days for the refund to appear in your account.

If you have not received your refund after 10 business days from confirmation, please contact your bank first. If the issue persists, contact us at:

soulonaclothing@gmail.com

How to Request a Return

To initiate a return, please email us at:

soulonaclothing@gmail.com

Include your order number, full name, and reason for the return request. Once approved, we will provide further return instructions.

Final Notes

We reserve the right to refuse returns that do not comply with this policy.

All import duties, taxes, or customs fees are the responsibility of the customer.